Published Date: October 5, 2017

Note: as I’m currently evaluating and interviewing for product manager opportunities, I’m publishing many answers to the product, behavioral, business, and life questions I’m researching/practicing publicly rather than keep them private in a Google doc.

How do you determine customer pain points? How do you know if you’re addressing them?

Ask — over and over and over. Inquire constantly as to “why” they are taking a specific action. Once you think you are at the end of the road, ask why again. In short, figuring out customer pain points requires an intense curiosity — and a lot of time to have lots of conversations.

The best indicator of whether you’ve solved a pain point is if a product gets shared among friends — and those friends start using the product as well. Most people have friends battling many of the same problems they have, and are more than happy to share solutions/products/answers if they have them.


You may also like

7 years ago

What sorts of technical challenges would you expect to encounter building a Blockchain marketplace?

Note: as I’m currently evaluating and interviewing for product manager opportunities, I’m publishing many answers to the product, behavioral, business, and life questions I’m researching/practicing…

Read more

7 years ago

Tell me about a time you delivered a solution customers didn’t know they needed (or wanted)

Note: as I’m currently evaluating and interviewing for product manager opportunities, I’m publishing many answers to the product, behavioral, business, and life questions I’m researching/practicing…

Read more

7 years ago

When have you gone above and beyond for a customer?

Note: as I’m currently evaluating and interviewing for product manager opportunities, I’m publishing many answers to the product, behavioral, business, and life questions I’m researching/practicing…

Read more

7 years ago

Tell me About Horizon…

Note: as I’m currently evaluating and interviewing for product manager opportunities, I’m publishing many answers to the product, behavioral, business, and life questions I’m researching/practicing…

Read more