This is all I need to read. It’s at the end of a Dell company Blog.
Dell does not stand by the product they make! nor do they want comments that are negative about their customer service. The ViPs are all out to lunch and counting the money they suckered off the public. My XPS stands for xtra Piece of ____, crimped cables, a Hitachi 500gb(not covered) crashed drive, the LCD monitor has fingerprints and dirt inside the screen, electrical shorts with the media reader, dvdrw that doesn’t work and not recognized the CD writer is in the same sinking cheap part boat. The machine hasn’t worked properly since day one. Sometimes I think they sent me somebody’s return.
No Way in Hell buy a Dell. There’s a saying about the fool and his money, Don’t be a Victim and don’t buy their advertising. The Dell people could care one ioda about the consumer. I thought I was purchasing a top of the line machine and when the drive crashed 10 days out of warranty the tech found a cut cable, when he went into the machine to replace the drive, he also told me he had six XPS’s sitting on the work bench waiting for their shoddy parts to be sent from the factory. SAVE YOURSELF the TROUBLE and purchase a Sony or Compact anything but Dell and don’t say you haven’t been warned. Call customer service and see how your treated, Ill tell you quickly, anyone on the other side of the world could care less about your computer, and the problems your having, any executive from Dell that reads this I do have pity on you, your company stinks, its a good thing you people don’t make airplanes or cars….. Service Tag 2LYPZ71 Tjelen ……………..
Like Mister ‘T’ says ‘I PITTY THE FOOL’

As background, therein lies part of the answer, by the way. Dell’s direct business model is the very foundation of our business because we believe it offers what customers value; can deliver built-to-order technology; and, eliminates the middleman.

Our blog and involvement with other blogs is premised on our desire to be directly involved in conversations, learn from them and be part of that dialogue. So far, its rewarding, even if we stumble from time to time.

Hope we hear from you.

Thanks for adding this to the project, Drew!